Ordering & Payment

Questions? Email or Call 1-888-566-6596

What are my payment options?

Utility Board Supply accepts the following forms of payment:

• Visa
• MasterCard
• Discover
• American Express
• PayPal
• Personal Checks (via mail)
• Money Orders (via mail)
• Utility Board Supply Gift Certificate (Unfortunately, Gift Certificates purchased from our retail locations may not be used online. We apologize for this inconvenience.)

Please note that all orders paid with PayPal, Personal Checks and Money Orders will not be shipped until the payment has been received and has cleared.

Please be advised that orders that are over $150 or contain a separate billing and shipping address are subject to require a signature upon delivery and/or verbal authorization from the authorized credit card holder.

If you select the payment option: Check/Money Order, we recommend sending a prepaid money order to ensure a quicker processing time.

If you would like to learn more about PayPal, please visit their website at: www.paypal.com.

How do I check the status of my order?

You can check the status of you order by clicking on 'My Account' in the top right navigation bar. Sign in to access your account by entering your email and password. Then, click on 'Order History'. Click on an order number to view the entire order. If the order has shipped, click on the tracking number to track the status of your package.

You may also call our customer service department during business hours toll free at: 1-888-566-6596 or send us an email 24 hours a day.

How do I cancel an order?

You may cancel an order provided that is has not already been shipped. To do so, please call customer service toll free at: 1-888-566-6596. Our telephone operating hours are from 9:00 am to 5:00 pm Pacific Standard Time, Monday through Friday. If you need to cancel your order during non-business hours, please forward your order confirmation email to: customerservice@utilityboardsupply.com. Please note that orders cannot be canceled after they have been shipped; however they can be returned under our normal Return Policy.

Can I make changes to my order after it's been submitted?

You may make changes an order provided that is has not already been shipped. To do so, please call customer service toll free at: 1-888-566-6596 during telephone operating hours. Please note that orders cannot be changed after they have been shipped; however they can be returned or exchanged under our normal Return Policy. We try to ship out all orders immediately, so if you need to make any changes to an order, we ask that you call our customer service department as soon as possible.

I have a question about charges made to my credit card.

If you have any questions regarding a charge made to your credit card account, please feel free to contact our customer service department toll free at: 1-888-566-6596. For quicker service, please have your entire credit card number and billing address on hand.

Do you offer discounts/coupons?

Click here for our current promotions.

Is your web site secure?

Utility Board Supply.com is a completely secure web site featuring high 128-bit encryption provided by the top name in Internet security Thawte. All transactions made on the site are completely secure. If you have any further questions regarding Internet security please contact any one of our customer service representatives toll free at: 1-888-566-6596 and they will be glad to assist you.

Utility Board Supply assures you that all of our customer's personal account information is thoroughly protected. Utility Board Supply does not share or sell this information (including telephone numbers and email addresses) to outside parties.

Will I be charged for sales tax?

Only California and international residents are charged sales tax. California residents are charged for the sales tax in San Bernardino County which is currently 7.75%. Click here to read about Canadian Sales Tax.

Click here to read about International Sales Tax.

Are your prices online the same as they are in your retail locations?

No, the pricing and selection between Utility Board Supply and Utility Board Shop may differ. Please note that our retail locations are unable to match prices with our online shop.

Do you match prices with other online stores?

Yes, Utility Board Supply does offer price matching as long as they follow these guidelines.

• The web address of the web site that you are requesting a price match with must be provided
• The item must be in stock at the web site that you are requesting a price match with
• The item must not be part of a "clearance" sale

If you are interested in receiving more information regarding price matching, please contact customer service toll free at: 1-888-566-6596 or send an email