When will I receive my order?
Completed orders containing all in stock items require 1-2 business days to process prior to shipping out (excludes weekends and holidays). Once your order has been shipped out, the transit time of the shipping method you selected will apply.

• UPS Economy Ground: 5-7 Business Days
• UPS Premium Ground: 3-5 Business Days
• UPS 2nd Day: 2 Business Days
• UPS Next Day: 1 Business Day
• UPS Expedited to Canada: 2-3 Business Days
• USPS Priority Mail: 3-4 Business Days

Orders containing back ordered items are shipped out when the entire order is in stock, which is expected to take about 1-2 weeks, possibly sooner. Utility does offer to ship ahead in stock items on an order for a small additional shipping fee. To inquire about shipping ahead in stock items on an order, please send us an email or call customer service at: (888) 566-6596.

How do I track my order?
Your order may be tracked once it has been shipped. You may track your order by logging into your account on our website by using your email address and password. Once you've logged into your account, click on the link that reads: "Check Your Order Status". You may also track your order by sending an email or by calling customer service at: (888) 566-6596. For quicker service, please have your original order number available.

Do you ship to Military Addresses (FPO/APO)?
Yes, we happily accept and ship orders to military addresses. All orders shipped to military addresses are shipped via United States Priority Mail. Please note that all orders require 1-2 business days of processing time prior to shipping. After your order has been processed, please allow 2-3 weeks for delivery.

Please be sure to provide both the correct billing and shipping address when placing your order.